Know what the work involves before deciding. Extra work and replacement parts are always discussed first.
| The work | What’s included | Price |
|---|---|---|
| Diagnosis | Finding the fault and discussing your options. Credited against an approved repair. No fix, no fee: nothing to pay if I can’t fix it. Payable only if it can be fixed and you choose not to go ahead. | £35 |
| Software fault or malware cleanup | Software investigation and cleanup. File recovery, replacement parts and a full Windows reinstall are separate work. | £60 |
| Windows reinstall or basic setup | Discuss backup, application licences and any additional migration before work begins. | £80 |
| RAM fitting | Labour only. Compatible memory is checked and quoted separately before ordering. | £40 |
| SSD fitting & healthy-drive migration | Labour only; SSD quoted separately. Migration requires a healthy, readable drive. Recovery from a failing drive is excluded. | £80 |
| Standard laptop screen fitting | Labour only; panel quoted separately. Unusual assemblies or additional damage need assessment. | £60 |
| Remote support | Per 30-minute session, on a computer that starts and has a working internet connection. Extra work is agreed before continuing. | £30 |
| Home visit | First hour included, then £25 per additional half-hour. Longer journeys are quoted upfront with travel included in the total. | From £70 |
If I can’t fix the problem, you pay nothing: no diagnosis charge and no visit or remote session charge. The £35 diagnosis is credited against an approved repair. It is payable only if the computer can be fixed and you choose not to go ahead.
Labour prices do not include screens, batteries, RAM or SSDs. These are separately quoted before ordering. Longer journeys are quoted upfront with travel included in your agreed total.
Tell me what your computer is doing and I’ll take it from there.
