Crashes & blue screens
Faults can involve software or hardware, so the symptoms matter. Make a note of any error message and when the problem happens. An exact description is more useful than guessing the cause.
Does any of this sound familiar?
- Windows blue-screen errors
- Unexpected restarts or shutdowns
- Freezing while using a program
At home or online?
A working internet connection and a computer that stays on may allow initial remote help. Repeated failures or hardware checks may need a home visit.
Before getting in touch
If possible, back up important files before any repair. If the computer cannot stay on, explain that when arranging help.