Lost files & photos
What can be recovered depends on the drive, the fault and what has happened since. Mention the files that matter most and whether there are any backups. Recovery needs assessment and cannot be guaranteed.
Does any of this sound familiar?
- Files or photos accidentally deleted
- A drive that no longer opens
- Files left on a laptop that will not start
At home or online?
The right approach depends on the fault. Describe the device and symptoms before arranging a visit or further work.
Before getting in touch
Avoid saving new files or installing recovery tools onto the affected drive before discussing the next step.