Computers that won’t start
Describe what happens when you press the power button, including any lights, sounds or messages. A home visit allows the computer and its power connections to be checked in person.
Does any of this sound familiar?
- Nothing happens when you press the power button
- Lights or fans turn on, but the screen stays black
- Windows will not finish starting
At home or online?
This needs hands-on help. Remote support is only possible when the computer can start and connect to the internet.
Before getting in touch
Mention any important files when you get in touch. If the computer can’t be repaired, there’s nothing to pay.